{"id":376,"date":"2019-12-02T16:55:23","date_gmt":"2019-12-02T16:55:23","guid":{"rendered":"http:\/\/build.centerforemdd.com\/?page_id=376"},"modified":"2024-09-05T19:22:19","modified_gmt":"2024-09-05T19:22:19","slug":"savannah-myers","status":"publish","type":"page","link":"https:\/\/emdd.bsu.edu\/index.php\/research\/savannah-myers\/","title":{"rendered":"The Tutor’s Experience"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\tThe Tutor\u2019s Experience: A Case Study of User Experience<\/span> in Tutortrac\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tSavannah Myers\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThe use of technology<\/b> to help organize and manage academic offices and other services at universities is not a new concept. Just by frequently visiting a college campus, you can see technological advances such as mobile printing services, expansive digital libraries, and apps for bus tracking and campus maps. The reasoning behind these advances is not difficult to understand, as \u201cpeople value products on the basis of how they satisfy needs in particular situations\u201d (Hassenzahl, 2018). However, these implementations become problematic when the technology complicates tasks rather than satisfies the needs of the users. Just as technology can provide satisfaction with a job well done, these programs can also produce frustration, stress, and anger when it fails to function or is difficult for users to operate, as is the case with the Tutortrac web-based application used by the Ball State Learning Center.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\"Just as technology can provide satisfaction with a job well done, these programs can also produce frustration, stress, and anger when it fails to function or is difficult for users to operate.\"\t\t\t<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Breakdown of user suggestions collected after using Tutortrac<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u00a0<\/div><\/div>

Tutortrac, a management application, is designed to provide \u201con-demand access to essential tools, such as appointment scheduling, logging visits, and activity reports\u201d (Trac Systems). Unfortunately, the Ball State Learning Center Tutortrac often does not perform to these standards. Meghan Clark, an undergraduate tutor, states, \u201cTutortrac often shuts down and doesn’t let me view my tutoring times. It results in the client losing valuable tutoring time because by the time the desk figures out I had a new client, we’ve wasted 10 minutes of our 50 minute tutoring session.\u201d Elizabeth Fallon, the Tutoring Coordinator, also notes that the interface is not user-friendly and takes a significant amount of training for staff members to use.\u00a0From the standpoint of a student visiting the center, Fallon states \u201cit is easy for a user to make a mistake that cannot be corrected.\u201d<\/p>

In order to address these complaints, this user experience case study focuses on the current use of Tutortrac at the Ball State Learning Center. The specific goal of this research is to evaluate Tutortac\u2019s scheduling function through user experience methods, creating a better understanding of the problem areas and generating a report on the success of the system\u2019s design. Based on surveys, eye tracking, and heuristics, this study composes a list of suggested variations to the design of Tutortrac. To investigate the accuracy of the suggested design changes and their impact on the overall user experience, this project compares low-fidelity prototypes through A\/B testing. These findings can be taken into account in the next iteration of TracSystems management applications, which should be updated to better serve its user communities like the Ball State Learning Center.\u00a0<\/p>

Access the full paper here<\/a>.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\tcontact us<\/b>\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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