{"id":3190,"date":"2020-06-30T14:21:16","date_gmt":"2020-06-30T14:21:16","guid":{"rendered":"http:\/\/www.centerforemdd.com\/?page_id=3190"},"modified":"2024-09-05T19:15:35","modified_gmt":"2024-09-05T19:15:35","slug":"ian-buchanan","status":"publish","type":"page","link":"https:\/\/emdd.bsu.edu\/index.php\/research\/ian-buchanan\/","title":{"rendered":"Enhancing User Experience Processes through Contextual Inquiry"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3190\" class=\"elementor elementor-3190\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7ef1f067 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7ef1f067\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-13475435\" data-id=\"13475435\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6be831a5 elementor-widget elementor-widget-text-editor\" data-id=\"6be831a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #000000;\">Enhancing <span style=\"color: #ba0c2f;\"><b>User Experience <\/b><\/span>Processes through Contextual Inquiry<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46e3ab68 elementor-widget elementor-widget-text-editor\" data-id=\"46e3ab68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ian Buchanan<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6834f3a3 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6834f3a3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3b97cd33\" data-id=\"3b97cd33\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f257fab elementor-widget elementor-widget-image\" data-id=\"7f257fab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"720\" height=\"720\" src=\"https:\/\/emdd.bsu.edu\/wp-content\/uploads\/2020\/07\/IanAvatar-1024x1024.jpg\" class=\"attachment-large size-large wp-image-3250\" alt=\"\" srcset=\"https:\/\/emdd.bsu.edu\/wp-content\/uploads\/2020\/07\/IanAvatar-1024x1024.jpg 1024w, https:\/\/emdd.bsu.edu\/wp-content\/uploads\/2020\/07\/IanAvatar-300x300.jpg 300w, https:\/\/emdd.bsu.edu\/wp-content\/uploads\/2020\/07\/IanAvatar-150x150.jpg 150w, https:\/\/emdd.bsu.edu\/wp-content\/uploads\/2020\/07\/IanAvatar-768x768.jpg 768w, https:\/\/emdd.bsu.edu\/wp-content\/uploads\/2020\/07\/IanAvatar.jpg 1200w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3499c355\" data-id=\"3499c355\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-716ce8d8 elementor-widget elementor-widget-text-editor\" data-id=\"716ce8d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the world of software development, many companies are being forced to move to a Software as a Service (SaaS) structure and are also often challenged by their competition to implement smoother and more functional user experiences. However, in order to implement an effective user experience and interface into a software development company\u2019s product(s), it is essential to evaluate the methods and frameworks being used in the product development process.<\/p><p>This project partners with a software development company that is somewhat unique in the tech industry; a 40-year-old company that, until recently, has been run according to traditional IT, software, and information systems development practices. New ownership has mandated the need for exponential revenue growth and a current push to transition to offering one product that can be tailored to each client versus a range of standalone, siloed products that currently exist.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b891815 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1b891815\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-22933785\" data-id=\"22933785\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-76d40efa elementor-blockquote--skin-boxed elementor-blockquote--align-left elementor-widget elementor-widget-blockquote\" data-id=\"76d40efa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tThe partner company in this project is anonymous in an effort to protect against the possible dissemination of any proprietary company information. The company has agreed to participate in this project in an effort to improve their processes moving forward.\t\t\t<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-64c4cfc1 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"64c4cfc1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-57450575\" data-id=\"57450575\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-577eaa9d elementor-widget elementor-widget-spacer\" data-id=\"577eaa9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1400f851 elementor-widget elementor-widget-text-editor\" data-id=\"1400f851\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"i4c-draggable-container\" style=\"position: fixed; z-index: 1499; width: 0px; height: 0px;\"><div class=\"resolved\" style=\"all: initial;\" data-reactroot=\"\">\u00a0<\/div><\/div><p>In 2005, a study of software programmers concluded that approximately 50% of a software developer\u2019s time is spent redoing or reworking code (Weinschenk, 2005). Furthermore, a study conducted by Forrester Research in 2015 found that on average, every dollar invested in user experience\/user interface (UI\/UX) brings $100 in return, resulting in an ROI of around 9,900%. Finally, a study from the Nielsen Norman Group in 2008 found that after completing a usability-focused redesign, the average improvement of key performance indicators (KPI) was 83% (Neilsen, 2008). Based on these studies and statistics, the value of investing in better UI\/UX practices is undeniable. Thus, it is imperative that the company that will partner with this creative project evaluate its current UI\/UX processes to make its new single offering as successful as possible in a competitive market.<\/p><p>For this project, contextual design\u2014more specifically contextual inquiry\u2014will include empathy research, observations, work modeling, and interviews within the company to help create solutions for implementing more effective UI\/UX practices throughout the product development process. The end result of this project will be the creation of a report delivered to the leadership of the company that presents the findings of this research and suggestions for how the company\u2019s employees can use the data to their advantage to improve company UI\/UX processes.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7230317f\" data-id=\"7230317f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-732b3760 elementor-widget elementor-widget-spacer\" data-id=\"732b3760\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div 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are also often challenged by their competition to implement smoother and more functional user experiences. However, in order to implement an effective user experience [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":3258,"parent":46,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-3190","page","type-page","status-publish","has-post-thumbnail","hentry","post","post-with-thumbnail","post-with-thumbnail-large"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Enhancing User Experience Processes through Contextual Inquiry - Center for Emerging Media Design and Development<\/title>\n<meta name=\"description\" content=\"Ian Buchanon&#039;s research focuses on the enhancement of user experience using contextual inquiry. 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